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211 HelpLine Calls Double As People Prepare For Dorian

211 HelpLine

In less than a 12-hour period, 211 staff took nearly double the average phone calls (429 compared to 225 average in 24 hours) from people whom were feeling overwhelmed and frightened as the prospect of Hurricane Dorian grows stronger. 211 staff want the community to know that they are available 24/7 to help with information & questions about shelters, sheltering requirements, and evacuation zones and to note that Special Needs & Pet Friendly Shelters require a registration process.

211 staff have been calming and comforting callers, many whom are elderly and or isolated, feeling helpless and/or alone. Anyone can call or text anytime- even if you just need to talk.

211 will also follow Emergency Operations & county leaders as the status of the storm is updated and any evacuation orders are given. There are no organizations that we know of who are giving out hurricane supplies.

Information on recovery programs and services such as D-SNAP (emergency food stamps) or FEMA will not be known until after the storm.

Quick Tips:

It is important that families and individuals do as much as they can to prepare. It takes time for emergency recovery teams to get in place- and for roadways to be made safe and accessible. Have food and water supplies on hand for several days- to accommodate each member of your family, including your pets (keep an eye on small children if you fill buckets and your bathtub.) Think about your medications…having cash on hand. Use flashlights instead of candles to prevent fire hazard. Please think of your pets, do not leave them to find out about pet friendly shelters, hotels…or find someone or somewhere to board your animals.

Remember to keep generator exhaust outside and away from open windows or airways if utilizing. If you are asked to evacuate and are planning to use a shelter- learn about items you will need to bring.


Call 2-1-1, Text your zip code to TXT211 (898211) or follow us on

Facebook /211HelpLine or Twitter @ 211_HelpLine for more helpful information.


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211 is available 24/7 to assist callers:


Before: if you or someone you know needs information and updates on emergency shelters and hurricane preparedness staff are ready to speak with you. During: for those who are in need of reassurance, for those who are isolated and alone, or for those experiencing emotional distress 211 staff will be available. After a storm, 211 staff comfort while directing callers to local distribution centers and emergency assistance programs.




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